Frequently Asked Questions
The Pure Diaper
Is it safe for sensitive skin?
Short answer: Yes.
It's dermatologist-tested for sensitive skin by Dermatest® in Germany. If your little one has particularly reactive skin, we'd still patch-test any new diaper for 24 to 48 hours. That goes for us or anyone else.
What testing and certifications support Hoppi?
Our Purity Standard includes independent screening for 730+ substances and dermatologist testing by Dermatest® in Germany. See the Purity Standard page for the relevant reports and scope. Factory standards such as ISO 9001, ISO 14001 and ISO 45001 concern manufacturing and management systems; they are distinct from finished-product testing.
What makes Hoppi pure?
Made without added fragrance, parabens or natural rubber latex. Our Purity Standard includes independent screening for 730+ substances, including PFAS, heavy metals and phthalates. Read our Purity Standard for the testing scope and results behind these claims.
How long before a change?
Up to 14 hours of leak protection thanks to the CLOUDEX™ Core System. We'd still say change on your baby's schedule, not the diaper's max capacity.
Does it hold up in hot, humid weather?
Yes, and this was a big design priority. Micro-Vent breathable design uses billions of micro-pores to keep air moving and skin cool and dry.
Does the tape diaper have an umbilical cut-out?
It does. The gentle front notch keeps the diaper off your newborn's healing cord, one less thing to worry about in those first few weeks.
What materials are used?
Top sheet: Hot-air through nonwoven polyethylene//Polyethylene terephthalate
Absorbent Pad: super absorbent polymer sheet
Backsheet: nonwoven polyethylene/ Polyethylene terephthalate, Film Polyolefin
Tape: Polyolefin
Elastic: Polyurethane
Construction: Styrene Elastomer Synthetic Resin
How long do they keep?
Unused and stored somewhere cool and dry, good for 3 years from the manufacture date printed on the pack. No baby grows fast enough to worry about that.
Tape or Pants — which should I choose?
Choose Tape for newborn-stage changes or Pants for active babies from around six months. Use the weight guide and your baby's fit to choose the size, rather than age alone.
Silky Flush Wipes
Are Silky Flush Wipes flushable?
Silky Flush is Hoppi's flushable wipes range, tested against IWSFG flushability criteria. Follow the pack's disposal instructions and local plumbing guidance. Water Wipes and Bye-Germs Wipes are different products and belong in the bin.
What are they made of?
Silky Flush uses plant-based fibres and an unscented water-based formula. Check your pack for the full ingredient list.
What pack sizes are available?
18 sheets for your bag; 56 sheets for home. Both sizes are included in the current Founder Edition Welcome Kit.
How should I store them?
Keep packs sealed between uses, away from heat and direct sunlight. Check the manufacturing and expiry details printed on your pack.
Bye-Germ Wipes
What can I use Bye-Germs Wipes on?
They are designed for hands, toys and everyday surfaces. Follow the directions and precautions on the pack for each use.
What sizes and prices are available?
100s: 5x 20-sheet packs, S$6.90. 240s: 3x 80-sheet packs, S$11.60.
Can I flush Bye-Germs Wipes?
No. Dispose of them in the bin.
99% Water Wipes
What are Water Wipes for?
Gentle everyday clean-ups. Follow the pack's directions for use and check its ingredient list if your baby has specific sensitivities.
What sizes and prices are available?
240s: 3x 80-sheet packs, S$12.70. 100s: 5x 20-sheet packs, S$7.70. The product page recommends the 240s bundle by default.
Can I flush Water Wipes?
No. Put used Water Wipes in the bin.
Orders, Shipping & Bundles
Which purchase option should I choose?
Choose Diaper for one full pack at $31.90; Diaper + Wipes Trial for one full diaper pack, Water Wipes 80s and Bye-Germs Wipes 80s at $35.90; or Diapers Bundle for four full packs at $99.70.
What comes with the Diapers + Wipes Bundle?
Four full Pure Diaper packs, 6x 80s Water Wipes and 5x 20s Bye-Germs Wipes, for S$119.70. Select Diapers Bundle, then add wipes for $20.00.
How do I get the Founder Edition Welcome Kit?
For a limited time, the qualifying four-pack Diapers Bundle includes a complimentary $109 Welcome Kit, with or without added wipes. It contains the Self-Love Mirror Charm, Cool Mom Phone Strap, Silky Flush 18s, Toddler Backpack and Silky Flush 56s. The one-pack trials do not include it. Subject to gift availability.
Is this a subscription?
No. These Singapore trial and bundle options are one-time purchases. There are no automatic recurring charges.
What does shipping cost?
For a limited time, Singapore orders above $40 ship free. Orders of S$39.99 or less have a $7 delivery fee. The threshold is based on merchandise value after discounts, excluding shipping and complimentary gifts.
When will my order arrive?
Allow an estimated 2–7 working days for Singapore delivery. Promotions and festive periods may take longer. We email tracking information after dispatch.
Can I change or cancel my order?
Please contact Hoppi Singapore as soon as possible with your order number. We'll check whether the change is still possible. Dispatched orders cannot be cancelled.
Return, Exchange & Product Claim Policy
What is the 30-Day Money-Back Guarantee?
Your first four-pack Pure Diaper or Pure Pant box bought directly from heyhoppi.com.sg is covered. Try one pack and keep the remaining packs sealed. Request an exchange or refund within 30 days of delivery. One claim per household across both products. Single packs, wipes, gifts, separate add-ons and other retailers are excluded from this voluntary first-box offer.
How do I request an exchange or refund?
Please contact Hoppi Singapore within 30 days of delivery with your order number and preferred option. You don't need to prove a fit or performance problem. We'll confirm eligibility and any return instructions. Never send back used diapers.
Guarantee & returns terms
What happens if I chose the wrong size?
An eligible first-box claim can be used for one size exchange, subject to stock, or a refund. Keep the remaining packs sealed. Standard Singapore return and replacement shipping is covered for eligible first-box claims.
How are refunds calculated?
Refunds cover the discounted amount actually paid for the diaper box and go to the original payment method; store credit is optional. Paid wipes and other add-ons are excluded from the first-box guarantee. You may keep the complimentary Welcome Kit without a gift-value deduction.
What if something arrived damaged or incorrect?
Please contact Hoppi Singapore promptly with your order number and relevant product or packaging photos. We'll investigate and arrange an appropriate remedy for a verified issue. This does not limit your rights under applicable Singapore law.

