Frequently Asked Questions
Our team is ready to help. Take a look at our FAQs and contact us with questions or concerns. We've got you covered.
Hoppi™ is a brand committed to ensuring every mum gets the best in the most affordable manner. Hoppi™ Baby Wipes is a premium baby wipes made affordable. We provide every mother with high-quality baby wipes that are on par (or even better!) than the wipes in the market but at 50% of the market price.
Baby Wet Wipes are suitable for cleaning baby’s hands, mouth, body as it’s made with 99% EDI water. While the Baby Antibacterial Wipes are suitable for cleaning and sanitising baby’s toys, chairs and surrounding hard surfaces.
You may keep the wipes as long as you need until the expiry date. Please store it between 15- 30 degree and away from direct sunlight, this is to prevent the wipes from drying out faster than usual.
Hoppi Wipes is a proud Canada brand that is responsibly produced by Asia’s largest manufacturer in China. With over 22 years of experience and a leader in the cleaning wipes industry, Naturecare domestics Co., Ltd, a subsidiary of G&G, Hangzhou Guogang Touring Commodity Co (established in 1998), takes pride in adhering strictly to the highest quality standards of the industry to produce the best quality consumer wet wipes in the market.
No :( Currently Hoppi Singapore are only available at online store.
Yes! Sure you can. Please send in your request to email@example.com
Definitely you can! Please send in your request to firstname.lastname@example.org
We offer free shipping for orders above $30. Otherwise, a flat rate of RM4 is charged upon checkout.
Please allow 3-5 working days for orders to be delivered
Once payment is made, you will receive a confirmation email on your order. An email update with your tracking code will be sent to you once your order has been processed in our warehouse within 24 hours. Timely updates will be sent to you via email regarding your delivery status.
Please reach out to us at email@example.com within 12 hours of your purchase. We will always try our best to attend to all requests. However, if your order has been processed by our warehouse team, then we will not be able to amend the said order.
This rarely happens, but we apologise for the inconvenience if it happens to you T.T Please do help to take a photo of the AWB parcel, damaged product and products in bubble wrap for our recording purposes, and reach out to us immediately at firstname.lastname@example.org. We take these cases seriously, and would investigate to ensure that this does not happen again.
We use a third-party courier for all deliveries. For any special requirements on your delivery, please liaise directly with the delivery person in charge via the support channel in your email update.
We do not allow any return of products sold unless it's proven damaged before opening. Please be assured that all our products have met the highest production and quality control standards before being sold to the market.